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25 May, 2013

United Airlines refuses to apologize after insulting Chinese passengers – People’s Daily Online

People’s Daily Online reporters did a research about the service ratings of UA. We found that the airline’s services and staffs’ attitudes are extremely poor. And their manner is worst when dealing with Chinese passengers, who are usually timid and reticent when outside of China. A Chinese couple once had an argument with a crew member, and they were both expelled from the plane. An attorney advised that Chinese passengers must not be intimidated under such circumstances. When encountered any unjustifiable or unreasonable matters, Chinese people must voice out and stand firm. Do not be daunted when UA staffs like Ms. Cidade threaten to call the cops.

Of course, Chinese passengers may choose not to consider UA. This probably is the best solution.

Read the rest: United Airlines refuses to apologize after insulting Chinese passengers – People’s Daily Online.